Amanda Holden shared her anger at a tiling company yesterday as they accused her of using her "celebrity status" to get special treatment with her tiling order, and her complaint has seen an employee "let go" from the company.
BGT judge Amanda, 48, received the wrong tiles from Appleby's tiles and spoke to a customer services representative called Jack, before sharing the messages online.
As Jack told her they wouldn't refund her tiles, but would refund her shipping, as they "do not make exceptions for "celebrity" status and all of their customers are treated the same as per their terms and conditions."
He also admitted that it was their error, as they send out "400 orders a week so mistakes can happen".
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Amanda posted to her 1.8m followers on Twitter: "Well. What a useless company. Don't usually name & shame but this reply wound me up!! I'm no [princess emoji] & hate the word celebrity-didn't ask for special anything BUT the order is under my name. I don't expect any special service. JUST a SERVICE would be good."
On Instagram she wrote: "I'm so cross that applebys-tiles.co.uk seem to have no proper customer service.
"Firstly The order was under my name. We didn't ask for a special service… Secondly, the company have admitted it was their mistake. Is this saying I have to pay for tiles that are wrong?
"How is this legal? If they've admitted the error. And thirdly 'Jack' needs to learn some people skills and have a glance at the Oxford English dictionary… if there is another tiling company that would be equally willing to big them up. As I frequently do with small British business."
Appleby's have since said that the customer had been "fully refunded within one hour of the issue arising".
They later confirmed to Express they would either "refund the tiles in full and arrange collection of the wrong tiles or arrange an exchange for the correct tiles and refund the postage".
Appleby's then claimed that a representative for Amanda wanted the tiles for free after the exchange, which they had refused to do.
They added: "In addition to this, we have made the decision to let Jack go based on his comments regarding status. We will be providing no further details in relation to this."
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