Royal Mail warns Britons to ‘be vigilant’ with new scams circulating – what to look for

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Royal Mail regularly shares typical scams that are circulating and what to do if you think you may be victim to one. Scams are often hard to spot as they can look legitimate, however there are key signs to look for when detecting one. 

The company has seen an increase in post within the last year due to many more Britons sending letters and parcels.

However it has also seen a rise in the number of scams circulating via email and text. 

The latest scams include text and emails from fraudsters purporting to be Royal Mail notifying customers that they must pay a delivery fee in order to receive a parcel.

While this scam’s information can vary, it typically contains a link that directs you to a page asking for bank details. 

A former police officer has spoken on his experience, which lost him £3,000.

The retired police officer, who wanted to be known as Alan, said that he thought the scammers were “legitimate and credible” when he spoke to them on the phone.

This was due to the con-artists being able to use genuine phone numbers. 

The criminals used Alan’s details to call him back, pretending to be his bank. 

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Other fake text messages include customers asking to rearrange a delivery as well as stating that there is an item waiting to be collected.

Scams don’t just circulate via text though, there are also a number of email ones currently circulating.

Typical email scams include information about a package which could not be delivered.

Royal Mail explained this is often sent from Royal Mail Group Ltd using various email addresses such as [email protected]

It added: “The email informs you that your package could not be delivered due to no custom duty being paid. Do not click on any links or enter any details.”

Another scam includes the email subject stating that Royal Mail attempted to deliver a package but was unsuccessful.

The sender is often RoyalMail Delivery, with various email addresses being used.

Royal Mail said: “The email informs you that you have missed a package delivery from HMRC Revenue & Customs and gives a link to reschedule the delivery.

“Do not click on any links or enter any details.”

The company has asked customers to report any scams that they may have been subject to.

Royal Mail added: “Please don’t click on any of the links in these emails and be vigilant if you receive a communication which you aren’t sure about.”

How can you report a scam?

Royal Mail said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form. 

“If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.”

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